Refund Policy
Effective Date: 23rd September 2025
At The Aspire Collection, we want you to love your purchase. If for any reason you are not fully satisfied, we offer an easy 7-day return and refund policy.
1. Eligibility for Returns
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You may request a return within 7 calendar days from the date of delivery.
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To be eligible for a return, the item must be:
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Unused, unworn, and in the same condition as received.
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With original tags, packaging, and invoice.
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Items that are damaged, altered, or not in their original condition will not be accepted for return.
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Certain products (such as intimate wear, personal care items, or clearance/sale products) may not be eligible for return. Such restrictions will be clearly mentioned on the product page.
2. Return Process
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To initiate a return, please contact our support team at enquiry.aspirecollection@gmail.com or WhatsApp us at +91 9236991901 within 7 days of receiving your order.
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Our team will guide you through the return process and arrange a pickup (where available) or request you to ship the item back to us.
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Once the product is received and inspected, we will notify you about the approval or rejection of your return.
3. Refunds
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If your return is approved, a full refund (excluding shipping charges, if any) will be processed to your original method of payment within 5–7 business days.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or store credit.
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If the returned product does not meet the eligibility criteria, it will be sent back to you, and no refund will be issued.
4. Exchanges
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Direct exchanges are not available at the moment.
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Customers are advised to place a new order once the refund is processed.
5. Damaged or Incorrect Products
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If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photos/videos as proof.
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We will arrange a replacement or issue a full refund at no extra cost.
6. Contact Us
For any return or refund queries, you can reach us at:
The Aspire Collection
10, Prag narayan road
Lucknow, Uttar Pradesh – 226001
📧 Email: enquiry.aspirecollection@gmail.com
📞 Phone/WhatsApp: +91 9236991901
🌐 Website: www.theaspirecollection.in